John Davies
Service Delivery Manager @Redcentric
Signup · Get unlimited contacts
WORK HISTORY
Service Delivery Manager @Redcentric
Accountable for managing service delivery for key accountsProvides a focus for SLA management and customer satisfaction across the relevant customer base. Ensures and monitors that processes are in place to pro-actively protect consistent service quality through rigorous management of change control and acceptance into service procedures in line with Service Delivery processesProvides problem management support to high profile customer issues and ensures root-cause analysis is conducted and a corrective action plan is followed through with any learning used to improve service
EDUCATION
University of South Wales
Electrical and Electronics Engineering
SKILLS
ABOUT JOHN DAVIES
A professional and driven Service Delivery Manager delivering managed services to key accounts via teams both on and off shore. Developing relationships and improving service through regular reviews and Customer satisfaction. Has a \'can do\' attitudePast experience as a Support Manager focused on providing best of breed service to Customers, serves to underpin the drive and success of ensuring Customer retention.Has managed very highly skilled engineering teams who have been certified to the very highest level with manufacturers to deliver post sales support via technical support.Has a wealth of practical, technical and soft skills gained through working with many diverse companies as well as volunteer work, which acts as a foundation in all I do.Specialties: Excellent communicator and Capable of conversing and negotiating at all levels. Delivers on what has been promised. Very experienced incident and problem manager.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.