John Davies
Workforce Transformation Consultant @Skipton Building Society
Salisbury, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
May 2025 — Present
Workforce Transformation Consultant @Skipton Building Society
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Engaged under NDA to stabilise and redesign workforce planning and service delivery operationsDelivered significant service performance uplift within 9 monthsRealised substantial operational cost reductionsStrengthened governance, forecasting accuracy and capacity modelling frameworks
SKILLS
Capacity PlanningCustomer ExperienceStart-UpsOffshoringContact CentersTeam ManagementRelationship ManagementOutsourcingService DeliveryBusiness AnalysisStakeholder ManagementPerformance ManagementFinancial ServicesCrmTeam LeadershipErpCall CentersProcess ImprovementCall CenterWorkforce PlanningChange ManagementConsultingEmployee EngagementWorkforce ManagementProject PlanningBusiness Process ImprovementBpoProject DeliveryStrategyResource ManagementSlaBusiness TransformationPerformance ImprovementBusiness ProcessRecruitingManagementVendor Management
ABOUT JOHN DAVIES
As a Workforce Transformation Consultant at Skipton Building Society, I bring over 25…
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