John Dacus
MBA | Customer Success Manager II | B2B Payments | AP Automation | Customer Experience | FinTech
- Role
- Customer Success Manager at AvidXchange, Inc.
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About John Dacus
As a strategy-driven Leader with a strong and consistent track record of success in helping companies to achieve their goals, I understand the importance of results. I am a dynamic project manager with deep experience driving growth and profitability in the communications and marketing industries by effectively managing customer portfolios, spearheading engagement, building teams, and fostering process improvements. With a Master of Business Administration in Project Management, I excel at devising and executing actionable plans that drive sales in fast-paced environments. I revel in the challenge of accomplishing goals where process-related challenges threaten to negatively impact the organization’s bottom line. I am also a passionate contributor with a laser-focus on exceeding organization and client expectations.During my career, I have exceeded the goals and requirements of every previous position I have held. For instance, I surpassed my personal goal by 133% in my second month at Townsquare Media based on the number of digital marketing campaigns sold, created, and launched. A few of my recent successes include: I enabled my Enterprise Rent-a-Car location to be ranked third in the North American market in customer service scores, as well as first in the Southeast in profitability in three months by reorganizing customer touch-points and creating customer service absolutes that each of 90+ employees were taught to follow. I exceeded targets in the areas of bad debt and uninsured loss prevention at Enterprise Rent-a-Car. I have managed 90+ staff and a $12M net revenue. All in all, I have earned a reputation as an aggressive, dedicated, influential, and results-oriented leader.
Experience
Customer Success Manager
Oct 2023 — Present · Charlotte, NC, US
Education
Western Carolina University
Bachelor's degree, Business Administration and Management, General
2014 — 2018
Western Carolina University
Master of Business Administration - MBA
2018
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