John Cullen
IT Manager @Gen H
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WORK HISTORY
IT Manager @Gen H
London, GB
Creating an internal IT services function bringing back the IT services in-house, with the focus of the role being to manage and build out the IT estate. Ensuring problems and projects are resolved quickly and efficiently whilst keeping in line with agreed SLA’s. Being the “go to” contact for all users within the company. Building & nurturing relationships with 3rd party providers and vendors ensuring the company’s expectations on the quality of service has been met. Working closely with the finance team to visualise the IT expenditure for key stakeholders to read in an easily digestible format.Key Contributions: Scoping, documenting, and completing projects on time that have been outlined by the business needs. Projects completed at Gen H include the deployment of a new helpdesk platform, upgrading of a VPN to a ZTN solution, office network infrastructure refresh, deployment of a backup solution for O365 & Google Workspace, migration of VOIP platforms & directory syncing of HR platform to provide fast zero touch onboarding & off boarding, creation and deployment of a cyber security training schedule with bespoke phishing campaigns.Extensive design, implementation and administration of networking and security systems such as Firewalls, Switches and WIFI as well as LAN, WAN and SD-WAN to provide secure and robust infrastructure. Designing and deploying backup & DR strategies to fit business requirements and document this in a BCP. Designing, deploying and supporting a cloud based VOIP systems to meet the complex requirements of the customer service team and all non customer facing teams. Outlining the direction, design and process of IT Support within the company. Utilising the data from the helpdesk to deliver reporting that identifies key areas of excellence or concern to stakeholders Extensive design and administration of security services providing spam protection, IPS/IDS and MFA.
EDUCATION
Kidbrooke Secondary School
GCSE 8
ABOUT JOHN CULLEN
I\'m currently in the position of IT Manager for M7 Real Estate, managing IT in 17 offices across Europe. This role requires me to maintain and develop the IT infrastructure for all offices within the company as well as mange the IT support team to ensure problems and projects are resolved quickly and efficiently. My position also comes with the responsibility of speaking with suppliers and service providers to keep our costs low and our services running securely and consistently. My duties within M7 also require a large amount of project work, past projects have included a migration from an on premise network to a cloud base environment using technologies such as Office 365 and Azure, renewing and deploying a backup & disaster recovery solution to meet specific business requirements and introducing a complete ITSM help desk system for IT queries and services.
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