John Crawley
Head of Customer Success
- Role
- Head of Customer Success at Accident.Com
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About John Crawley
I am a young professional, who was a former college athlete with a diverse skillset…
Experience
Head of Customer Success
Sep 2023 — Present · New York, NY, US
Responsible for single handily managing over 100 clients, focusing on each to ensure they had the best customer experience on the platform• Foster and build better relationships with clients, meeting daily to keep up to date on feedback and increase client retention with a individualized approach• Identify key areas for client growth and proposed detailed plans to roll out• Managed the sales team to ensure they prospected in needed areas and the verticals we offer to ensure we did not over deliver based on a given client\'s plan• Oversaw new sale process to verify pricing is within guidelines of the company to boost profitability• Monitored daily financial performance to ensure month over month we are on target to achieving the organization\'s goals• Implemented a system for inventory management and tracking of IT assets, resulting in improved asset management and cost savings
Education
Saint Joseph's College
Bachelor's degree, Accounting and Finance
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