John Coulter

About John Coulter

As the Senior Visual Designer at SugarCRM, my contributions have significantly enhanced both user engagement and sales performance. Our team has modernized the user interface, incorporating a productivity-boosting focus drawer and an improved report viewer, which resonated with over 1.5 million users globally. My approach combines extensive user research with iterative visual enhancements, fueling data-driven design decisions that elevate customer satisfaction. Specializing in UX/UI and product design, we ensure that each update not only meets but exceeds user expectations, thereby reinforcing SugarCRM\'s market position and client satisfaction.

Experience

1. Senior Visual Designer

   SugarAI

   Mar 2020 — Present · Cupertino, CA, US

   Spearheaded UX and UI enhancements, including a productivity-boosting focus drawer, improved report viewer, modernized chart library, and intuitive navigation menus, driving increased user engagement, sales, and satisfaction for 1.5 million users in over 120 countries.• Delivered iterative visual improvements that resonated with users, elevated customer satisfaction, and enhanced product aesthetics and usability, earning praise from customers and sales teams while increasing market appeal to prospective clients.• Conducted extensive user research and usability testing, resulting in data-driven design decisions that improved overall user experiences.• Engineered high-fidelity prototypes and established a comprehensive design component library, streamlining the design process and ensuring consistency across products.• Contributed to a long-term design-driven transformation strategy, aligning incremental updates with sustained innovation and user engagement goals.

Education

• Truman State University

  Bachelor of Fine Arts

  1989 — 1993