John Ciesco

Director, IT Product Delivery @CareFirst BlueCross BlueShield

Raleigh, NC, US

Defines the strategy for delivering technology product roadmaps deployed to meet the current and future strategic goals, risk management imperatives, and mandates on a national scale. Works closely with Executive leaders to define new products and services that can meet current and future needs. Responsible for sponsoring strategic initiatives, influencing product strategy, developing solutions, and securing funding and prioritization to proceed.Works proactively with customers to set direction for program initiatives, prioritize work across programs, propose future initiatives, support continuous planning cycle, and seek out new opportunities. Acts as the account manager to ensure successful completion of the technology product project portfolio. Is the escalation point for major issues associated with technology delivery programs and is responsible for working with senior management at the BCBSA Director\'s Office and CareFirst\'s affiliate to resolve them.Ensures adherence to consistent project management guidelines and policies for programs; Ensures the technology delivery programs are managed on schedule, on time, and within scope while escalating highly visible issues and risks to senior management attention. Manages the budget of the portfolio of programs and initiatives for which they are responsible. Directly responsible for the software engineering teams supporting the product delivery.Provides direction, prioritization and motivation to program team staff, in order to manage allocation of resources to meet work fluctuations and budget and time constraints across multiple program and industry mandates. Provides product and business direction and guidance to the technology product delivery teams. Reviews staffing goals and expectations to ensure that each is consistent and adequate to meet department goals. Provides coaching, counseling and motivation to team members ensuring staff has the appropriate tools and training.

East Carolina University

Bachelor of Science (B.S.)