John Chapman
- Role
- Account Director at B2gnow
- Location
- Brooklyn, NY, US
- LinkedIn followers
- 500 followers
About John Chapman
Hard working and dedicated to service that has a direct impact on the lives of others
Experience
Account Director
May 2012 — Present
B2Gnow provides software that allows governments of all sizes to streamline and improve the effectiveness of their supplier diversity programs. Our software replaces inefficient paper-based processes that are labor intensive and error prone. • Responsible for leading successful B2Gnow system implementations at major governments, including company’s largest client, The State of New York. • Develop comprehensive project plans and manage both internal and external resources to guarantee an on-time, on budget, and successful delivery. • Responsible for client relationship and satisfaction from post-sales through customer project sign-off. • Manage projects, including requirements management, client communications, business requirements definition, data interface design and documentation, system configuration and training to drive project tasks to completion and keep all stakeholders informed. • Responsible for developing new company-wide standard documentation including project documents such as communication, training, and testing plans; customer product and training resources such as user guides, quick guides, and user conference presentations; and business development collateral. • Manage potential clients from the first conversation through an executed contract agreement, including participating in conferences, trade shows and other outreach events, conducting system presentations and demonstrations, and preparing required customer acquisition documents such as proposals, cost estimates, Statements of Work, Service Level Agreements, preliminary schedules, and pre-project guides.
Skills
- Project Coordination
- Vendor Management
- Training & Development
- Lobbying
- Nonprofits
- Employee Training
- Policy
- Public Speaking
- Government Relations
- Government
- Data Analysis
- Leadership
- Strategy
- Contract Management
- Organizational Development
- Research
- Program Management
- Strategic Planning
- Community Development
- Training
- Creative Problem Solving
- Public Policy
- Critical Thinking
- Project Management
- Problem Analysis
- Community Relations
- Community Outreach
- Policy Analysis
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