John Castro

WORK HISTORY

EDUCATION

SKILLS

ABOUT JOHN CASTRO

Email: j••••••••@gmail.comSummary of Qualifications• Strong customer service and analytical skills• Excellent manager and multi-tasker• Handle the company finance, payroll and weekly schedule for 150 clients and 8 employees creating a 75% growth in revenue each yearProfessional ExperienceVIP Canine, West New York, NJ 2011 – PresentSenior Managing Partner • Dealt with telephone and email inquiries regarding new and current services• Create and handle all employers weekly schedules and payroll• Manage 8 employees and 150 clients on a weekly basis • In charge of marketing and advertising AXA Equitable, Secaucus, NJ 20••••11New Business Case Coordinator• Responsible for obtaining outstanding documents and information o new variable and fixed annuity applications• Acted as a direct contact for financial institutions• Coordinated the process of applications and helped resolve major problems for financial institutions• Handled a high volume of inbound and outbound calls and complaints from registered representatives• Met deadlines with high pressure and high work volume environmentMellon Financial Services, Ridgefield Park, NJ 20••••07Financial Service Representative• Handled between 85 to 120 a day call inquiries by providing outstanding customer service to clients in a high interest investment account within Mellon• Recognized by Mellon Bank as ‘Best Quality Scores for GMAC Call Center’Technical Skills • Computer knowledge of hardware/software • Windows 98, Professional, Advanced Server, Microsoft & Excel• A+ Certification Training and Preparation (80 Hours) MCSEReferences• Available Upon Request