John Castro

About John Castro

Email: j••••••••@gmail.comSummary of Qualifications• Strong customer service and analytical skills• Excellent manager and multi-tasker• Handle the company finance, payroll and weekly schedule for 150 clients and 8 employees creating a 75% growth in revenue each yearProfessional ExperienceVIP Canine, West New York, NJ 2011 – PresentSenior Managing Partner • Dealt with telephone and email inquiries regarding new and current services• Create and handle all employers weekly schedules and payroll• Manage 8 employees and 150 clients on a weekly basis • In charge of marketing and advertising AXA Equitable, Secaucus, NJ 20••••11New Business Case Coordinator• Responsible for obtaining outstanding documents and information o new variable and fixed annuity applications• Acted as a direct contact for financial institutions• Coordinated the process of applications and helped resolve major problems for financial institutions• Handled a high volume of inbound and outbound calls and complaints from registered representatives• Met deadlines with high pressure and high work volume environmentMellon Financial Services, Ridgefield Park, NJ 20••••07Financial Service Representative• Handled between 85 to 120 a day call inquiries by providing outstanding customer service to clients in a high interest investment account within Mellon• Recognized by Mellon Bank as ‘Best Quality Scores for GMAC Call Center’Technical Skills • Computer knowledge of hardware/software • Windows 98, Professional, Advanced Server, Microsoft & Excel• A+ Certification Training and Preparation (80 Hours) MCSEReferences• Available Upon Request

Experience

1. Licensed Senior Health Sales Professional

   Mpa

   Oct 2025 — Present

Education

• Coursera

  Cybersecurity, Computer and Information Sciences and Support Services

• Xcel solutions

  licensed life health and accidental insurance , Insurance

  2020 — 2020

• Penn Fosters

  Associate's degree, Business, Management, Marketing, and Related Support Services

  2012 — 2013

Skills

• Microsoft Office
• Customer Service
• Microsoft Word
• Outlook
• Team Building
• Teamwork
• Data Entry
• Troubleshooting
• Insurance
• Variable Annuities
• Fixed Annuities
• Crm
• Call Centers
• Back Office
• USA Patriot Act
• Life Insurance
• Licensing
• Problem Solving
• Fax Server
• 1099 Preparation
• Trading
• Fraud Detection
• Internal Communications
• Awd
• Csa 2010
• Gga
• Hands-on Problem Solver
• Federal & State Regulations
• Income Protection
• Income Benefits
• Fixed Maturity Options
• Annuitization
• Retirement Planning
• Disability Insurance
• Retirement
• Relationship Management
• Financial Services
• Series 63
• 401k
• Management