John Casey
Strategic Workforce Planning Manager @AXA Ireland
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WORK HISTORY
Strategic Workforce Planning Manager @AXA Ireland
Derry City, GB
EDUCATION
The Open University
PG Diploma, Management
Ulster University
PG certificate, Digital Marketing Communications
Queen's University Belfast
PG Diploma, Scholastic Philosphy
Queen's University Belfast
BSc, Computer Science and Pure Mathematics
SKILLS
ABOUT JOHN CASEY
Experienced Contact Centre Resource Planner, who now works assisting many other companies with their contact centre issues. A 20 year career in planning with various roles - from managing a pan-European team with responsibility for 13 European sites to development in partnership with Ulster University of a BSc (Hons) programme in Customer Contact management.Working on projects to ensure specialists can share Best Practice and learn from each other to drive the planning element of contact centre forward.Specialties: Planning model development, staff development, tutoring, development and delivery of training materials.
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