John Carlin
Head of Customer Service @Hey Broadband Ltd
Manchester, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Sep 2024 — Present
Head of Customer Service @Hey Broadband Ltd
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London, GB
EDUCATION
N/A
Sheffield Hallam University
Diploma
SKILLS
CoachingContact CentersCustomer EngagementTelecommunications ManagementChange ManagementEscalationStrategyProductivity ImprovementCoaching StaffKpi ReportsCall LoggingBroadbandBilling SystemsOutsourcingRecruitingSlaCustomer SatisfactionIvrCustomer RetentionCustomer ServiceTelecommunicationsStakeholder ManagementTeam LeadershipLeadershipCustomer ExperienceEmployee EngagementWorkforce ManagementBrand LoyaltyPeople DevelopmentService DeliveryManagementTeam BuildingNet Promoter ScoreTeam ManagementCustomer Experience ManagementCrmCustomer Service ManagementService ImprovementKey Performance Indicators
ABOUT JOHN CARLIN
I am a results-driven and inspirational Senior Leader with over 23 years’ experience in…
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