John Capes
Contact Center Leader
- Role
- Manager at Delta Defense LLC
- Location
- Jamestown, NC, US
- LinkedIn followers
- 500 followers
OperationsView LinkedIn profile
About John Capes
I use to care about squeezing in as many things about myself in here as I can. But I realized that the only thing I really need to say on here is that I’m a good guy who is both a coach and a leader and that I get shit done.
Experience
Manager
Apr 2025 — Present · US
Education
University of Tennessee, Knoxville
BA, Economics/Business Administration
1992 — 1994
Skills
- Time Management
- Quality Assurance
- Entrepreneurship
- Profit
- P&L Management
- Strategy
- E-Commerce
- Income Statement
- Team Management
- Sales
- Sales Operations
- Customer Retention
- Customer Service
- Strategic Planning
- Budgets
- Recruiting
- Forecasting
- Interviews
- Retail
- Business Planning
- Operations Management
- Project Management
- Marketing
- Sales Management
- Program Management
- Tqm
- Key Account Management
- Logistics
- Training
- Customer Satisfaction
- New Business Development
- Insurance Policies
- Leadership
- Pricing
- Situational Leadership
- Human Resources
- Inventory Management
- Coaching
- Performance Management
- Crm
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