John B. Capers
- Role
- Product Support Specialist Ii at Box
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About John B. Capers
I am someone who was raised in a disadvantaged situation, and I have worked to create…
Experience
Product Support Specialist Ii
Mar 2023 — Present
Seasoned Tech Support agent with over cases solved- Customer-centric individual with 95% average CSAT Score and 100% Quality assurance. I do my best to exceed expectations, not just meet them- Interviewed over a dozen candidates for Support positions and assist in the hiring manager\'s decisions to hire new staff- A avid learner who developed a deep knowledge of the Box Admin Console and Web Application - Subject-Matter-Expert and Product Support Representative for Quarterly Product Releases related to Admin Console and Security Releases- Lead Documentation management projects and quality assurance checks to ensure internal and external documentation are up-to-date according to Box\'s current development cycle.
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