John Briggs
Executive IT Operations Leader | ITIL Expert | Innovative Thought Leader | Leader of U.S. Based & International Based Teams | Organizational Team Development | Program & Project Management | Vendor Management
- Role
- Senior Manager, IT Support Services at Pgt Innovations
- Location
- Sarasota, FL, US
- LinkedIn followers
- 500 followers
About John Briggs
I am an ITIL Expert certified professional with experience in IT Service Management (ITSM) and implementations. My true passion is building customer and vendor relationships as well as increasing customer satisfaction.My HDI Support Center Manager certification along with management experience with Help Desk and Service Desk teams has allowed me to successfully build new teams as well as improve employee moral; leading to improved customer satisfaction. This experience has also provided me the opportunity to lead U.S. and internationally based teams.As a proven leader in Program/Project Management, I have successfully led and completed various levels of IT programs and projects.I am a proud military veteran who honorably served in the United States Air Force.
Experience
Senior Manager, IT Support Services
Aug 2023 — Present · Venice, FL, US
Education
University of Phoenix
Bachelor of Science - BS, Business Management
Community College of the Air Force
Associate of Science - AS, Computer and Information Sciences and Support Services
Skills
- Service Delivery
- Business Analysis
- Security
- Enterprise Architecture
- Integration
- Team Leadership
- Project Portfolio Management
- Software Documentation
- Sdlc
- Project Management
- Sharepoint
- Program Management
- IT Operations
- Information Security Management
- Help Desk Support
- Customer Service
- Business Process
- IT Management
- Request Fulfillment
- Hdi Support Center Manager
- Governance
- Business Process Improvement
- Service Management
- Outsourcing
- Service Desk
- IT Service Management
- Change Management
- Knowledge Management
- Incident Management
- IT Strategy
- Vendor Management
- System Administration
- Information Technology
- Pmo
- Problem Management
- Pmp
- Leadership
- Itil
- Virtualization
- Disaster Recovery
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