John Burton
Sr. Staff Systems Reliability Engineer at Nutanix
- Role
- Sr Staff Systems Reliability Engineer at Nutanix
- Location
- Durham, NC, US
- LinkedIn followers
- 500 followers
About John Burton
Over 20 years of network engineering and support experience, with a passion for…
Experience
Sr Staff Systems Reliability Engineer
Oct 2017 — Present · Raleigh-Durham, NC, US
Manage high priority customer issues, serve as primary escalation point for multiple product components, represent Nutanix support in cross organizational projects.• Drive complex customer issues to resolution, engaging with engineering resources as required• Deliver root cause analysis documentation for business impacting events• Serve as a subject matter expert for AHV hypervisor, core data path components,networking, and performance issues• Serve as SRE team lead, interfacing between support management and SRE teams• Represent Nutanix Support by presenting at customer executive briefings andpartner bootcamp events• Present Nutanix Architecture, AOS Features, and AHV sessions for SRE bootcampSignificant Projects• Serve as technical leader for revamping the global SRE onboarding program• Serve as SRE lead for updating the Nutanix Support Specialist (5.10) certificationcourse and exam• Develop and drive global adoption of Technical Communities within the NutanixSupport organization• Develop training material on managing cluster performance and networking for theNutanix Advanced Administration and Performance Management course• Participate in exam development for NCP and NCAP certifications• Mentor new SREs to take over the SE/SRE Shadowing Program• Present “Diagnostics and Troubleshooting the Enterprise Cloud” at.Next 2018
Skills
- Technical Presentations
- Eigrp
- Cisco Routers
- Lan-Wan
- Ospf
- Bgp
- Security
- Cisco Ios
- Cisco Nexus
- Wide Area Network (Wan)
- Routing Protocols
- Spirent Test Center
- Internet Troubleshooting
- Tcp/Ip
- Written & Oral Presentation Skills
- Troubleshooting
- Ip
- Network Engineering
- Ipv6
- Network Design
- Qos
- Rip
- Network Optimization
- Networking
- Firewalls
- Cloud Computing
- Performance Testing
- Cisco Systems Products
- Switches
- Data Center
- Cisco Technologies
- Computer Network Operations
- Network Architecture
- System Testing
- Routing
- Virtualization
- Routers
- Wan
- Mpls
- Vpn
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