John Burns
Learning Manager @Barclays
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WORK HISTORY
Learning Manager @Barclays
GB
EDUCATION
University College of Salford
Human Resources Management/Personnel Administration, General
MANCAT
CIB Banking Certificate
North Manchester High School
O Levels
The Manchester Metropolitan University
PG Dip, Human Resource Management
ABOUT JOHN BURNS
Present activity: Barclays employed from March 2021.Barclays Bank Mar 2020.Barclays Bank in Manchester working on the learning elements for an internal project. March 19 to December 19Completed in March a learning solution representing Deloitte and one of their clients. Apr18 to March 19. To Jan 2018 Working with the Financial Conduct Authority for launch of PSD2 legislative changes 13th January. Completed April 2017Lloyds Banking Group Collections & Recoveries Delivery of Vulnerable customer training with special focus on Mental Health Issues and dealing with Suicide CallsDesign of new training material to support Pre-Arrears outbound calling of Credit Card and Current Account customers. ExperienceHuman Resource specialist offering learning & development solutions to a range of private and public sector, global and national organisations.SectorsPredominantly Finance and Insurance; Contact Centres - Given opportunity happy to adapt People Development experience to meet diverse sector needs. Author:DART Performance Coaching ModelGoalsWorking in a culture of ownership and responsibility;Working with the opportunity to \'Make a difference\';Sharing knowledge and success for the benefit of a company and its employees;Specialties: Talent Management / Leadership, Performance Management, Succession Planning & Employee Development and application of learning development requirements.Specialist experience in organisations that have seen rapid growth and change.
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