John Burns
Chief Client Officer at Eberl | Elevating Service Delivery & Strategic Partnerships Across P&C Insurance | Carrier-Focused Service Strategy
- Role
- Chief Client Officer at Eberl Claims Service
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About John Burns
A proven leader in the property and casualty insurance industry, I bring over 25 years of experience driving operational excellence, leading national claims organizations, and building partnerships rooted in performance and trust. My background spans claims strategy, service delivery, and large-scale team leadership - with a focus on aligning people, process, and priorities to deliver results that matter.I’ve led through transformation, scaled operations across geographies, and developed service models that consistently meet the evolving needs of carriers and their policyholders. My leadership style emphasizes clarity, accountability, and collaboration - enabling high-impact teams and sustained partner outcomes.Today, as Chief Client Officer at Eberl, I oversee our client services and account management functions. I’m focused on raising the bar for partnership performance by ensuring alignment between our service delivery and what clients value most - responsiveness, consistency, and long-term results.Skills & EndorsementsOperational Excellence & PerformanceCall Center LeadershipCatastrophe Claim Handling & Executive LeadershipFraud Claim ProcessingExecutive LeadershipLean Methods & Continuous ImprovementTeam MentoringBudgeting, Forecasting & Cost ControlStrategy & Technology ImplementationProblem-Solving & Escalation ResolutionService Delivery & Customer SatisfactionTarget Setting & Stretch Goal AttainmentAgile, Adaptive, & Aspirational LeadershipLitigation & Special Investigations AcumenHigh-Volume Operations & Departmental GrowthStrategic PlanningTurnaroundsTrainingCreation of Mission & Vision
Experience
Chief Client Officer
Jun 2025 — Present · US
As Chief Client Officer, I lead the strategic oversight of Eberl’s client services, marketing and account management functions - ensuring alignment between our service delivery and the evolving priorities of our carrier partners. My focus is on strengthening national partnerships, improving service consistency, and delivering measurable results across catastrophe, daily, and specialty claims programs. I also support the integration and positioning of Eberl’s extended offerings, including FLEX Repair and e360, to enhance value, transparency, and responsiveness at every stage of the claim lifecycle.
Education
The American College of Financial Services
Chartered Life Underwriter (CLU), Insurance
2006 — 2008
The American College of Financial Services
Chartered Financial Consultant (ChFC)
2008 — 2010
The Institutes
Chartered Property Casualty Underwriter (CPCU), Insurance
1999 — 2002
The Institutes
Associate in Claims, Insurance
1997 — 1999
SMU Cox School of Business
Master of Business Administration - MBA, Business Administration and Management, General
2004 — 2006
LIMRA
LIMRA Leadership Institute Fellow, Insurance
2011 — 2012
LOMA
Fellow, Life Management Institute (FLMI)
2010 — 2011
Marquette University
Bachelor's degree, Business, Management, Marketing, and Related Support Services
1992 — 1996
Marquette University
Bachelor's degree, Business Marketing
Harvard Business School
Certificate Program, Organizational Leadership
2008 — 2008
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