John Brandon
- Role
- Managing Director at TIAA
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About John Brandon
Current Areas Of Focus Include: Strategic Program Leadership, Contact Center…
Experience
Managing Director
Jan 2022 — Present
As the Managing Director of Channel Delivery & Innovation, I oversee the relationship interface between IT and the business, while setting the direction on the vision and strategy for the contact center technology ecosystem. Key areas of focus include the telephony cloud infrastructure, artificial intelligence (AI) and machine learning, IVR and desktop automation, real-time notifications via SMS/Text, and digital/omni-channel capabilities. Key responsibilities include- Responsible…
Skills
- Exceptional Project Management Skills
- Full Project Lifecycle Experience
- Ivr
- Excel
- Project Portfolio Management
- Call Center
- Requirements Gathering
- Production Support
- Pmp
- Visio
- Clarity
- Functional Design
- Project Estimation
- Release Management
- Technology Implementation
- Ms Project
- Quality Center
- Call Routing
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.