John Bradshaw
- Role
- Manager, Contact Center Workforce Strategy at Medical Mutual
- Location
- Cleveland, OH, US
- LinkedIn followers
- 500 followers
About John Bradshaw
With over 15 years experience working in different roles within workforce management, I…
Experience
Manager, Contact Center Workforce Strategy
Oct 2022 — Present
Skills
- Vendor Management
- Call Centers
- Training
- Process Improvement
- Team Building
- Contact Centers
- Analytical Skills
- Leadership
- Workforce Management
- Analytics
- Customer Relationship Management (Crm)
- Crm
- Forecasting
- Outsourcing
- Avaya Technologies
- Bpo
- Avaya
- Customer Satisfaction
- Business Process Improvement
- Analysis
- Business Analysis
- Customer Experience
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