John Blackman
Workplace Technician at Warnermedia
- Role
- Workplace Technician at Warnermedia
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About John Blackman
Experienced IT support professional with 19+ years of experience providing excellent…
Experience
Workplace Technician
Oct 2021 — Present
The Workplace Tech works either remotely or onsite or at one of the Workplace Tech Bars resolving client issues, supporting the core workplace IT equipment and productivity software.The role is responsible for a wide variety of support and activities. These include providing support for end user mobile and PC, Operating Systems (OS) and hardware, virtual and physical desktop environments, desktop applications and other standard enterprise solutions. In addition, the technician acts as a subject matter expert on enterprise technologies.PRIMARY DUTIES AND RESPONSIBILITIES-Software and system fault diagnosis, analysis and fix-Taking responsibility for stock used and following the correct procedures regarding CMDB stock management-Use of Service Now ticketing system-Building new machines within the time scales provided by the Team Lead, provisioning devices-Installing additional applications on the new equipment-Proactively keeping customers updated-Working alongside management and engineering teams on planning project work-Meeting room/AV support-Telephony support-Executive support
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