John Paterson

Associate Engagement Manager @J.Crew

New Haven County, CT, US

Start each shift with a high-energy attitude to inspire the team and ensure they are on track to meet their goals. Facilitate authentic connections between associates and customers, building customer loyalty and brand love. Ensure the team receives proper training and shadowing, using existing resources effectively. Develop and implement innovative ways to engage the community and build customer loyalty through events. Step into various roles as needed to maintain business operations, ensuring smooth and efficient store operations. Provide in-the-moment feedback and coaching to help team members reach their full potential. Ensure the team is always on track to make their goals and exceed customer expectations. Act in alignment with company values and culture, promoting a positive and inclusive wBe the role model for creating personalized connections with customers that drive loyalty and excitement for the brand. Assist in store tasks to ensure customers see the store at its best and share feedback, insights, and ideas with the management team