John Banno

Network Infrastructure Manager @Bodyarmor Sports Nutrition

Successfully transitioned IT management to MSP, reducing overall IT costs by 20% while maintaining or improving service levels, achieving a seamless transfer of IT services with minimal downtime, and improving response time and issue resolution by 30% through effective collaboration with the MSP and streamlined communication channels. • Implemented Splunk, enhancing monitoring and threat detection capabilities, configuring data sources, creating custom dashboards, developing alerting mechanisms to proactively identify and respond to security incidents, conducting data analysis, generating reports to support compliance requirements, and driving informed decision-making • Enhanced mobile device security by implementing an MDM solution using InTune, resulting in a 50% reduction in security incidents related to mobile devices. • Collaborated with cross-functional teams to conduct regular BCP drills and tests, ensuring the readiness and effectiveness of the plan. • Created user-friendly training materials and documentation, resulting in a 30% decrease in support requests and improved self-sufficiency among employees. • Improved meeting efficiency by reducing meeting setup time by 50% and ensuring seamless connectivity and audiovisual quality. • Streamlined the new hire onboarding process, reducing onboarding time by 25% and improving employee satisfaction. • Rolled out interactive security awareness training campaigns using KknowBe4, including phishing simulations and educational materials, to increase employee knowledge and vigilance. • Developed and implemented a comprehensive life cycle management strategy for IT assets, ensuring cost optimization and minimizing security risks. • Achieved compliance with security standards and regulations, as evidenced by successful audits with no major findings or penalties.