John Avinash R
Practice Delivery Excellence Manager. ITSM, ITIL V4, Lean Facilitator, Six Sigma Black Belt
- Role
- Practice Delivery Excellence Manager at Cognizant
- Location
- Mysuru, KA, IN
- LinkedIn followers
- 500 followers
About John Avinash R
6 years of experience as Account Quality Manager. 2 years of Experience as SLA…
Experience
Practice Delivery Excellence Manager
Mar 2022 — Present · Karnataka, IN
Steering the customization and implementation of DEx strategy for the assigned portfolio, aligning to delivery leaders and other stakeholders expectations Ø Driving the implementation of best-in-class, mature, delivery practices, tools, standards, models and frameworks across the assigned portfolio - aligning to the delivery context Ø Facilitating the overall delivery governance and performance reporting across services for applicsable projects, programs and portfolios Ø Engaging across DEx, and with delivery stakeholders, to improve delivery performance through the effective adoption of DEx levers and parameters Ø Providing support to business development activities including RFP responses / solution reviews, project delivery due diligence and customer engagements Ø Reviewing contracts before sign-off, identifying key / critical contractual commitments, enabling compliance tracking of those commitments and highlighting any issues / risks as early as possible to stakeholders Ø Driving effective risk management practices across the portfolio, including early risk identification, mitigation and reporting Ø Engaging effectively with delivery stakeholders to administer periodic client satisfaction surveys, analyzing responses and facilitating action plans to enable improvements Ø Conduction Root Cause Analysis (RCA) along with Corrective and Preventive Actions (CAPA) Failure Modes and Effects Analysis (FMEA) Ø Facilitating the identifiaction of Debt Analysis / Automation use cases Ø Supporting account / project teams during customer visits, audits and other customer events Ø Evangelizing Knowledge Management across the portfolio Ø Identifying and facilitating Continuous Improvement and Innovation focussing on customer-facing themes and ideas Ø Engaging with delivery and DEx stakeholders to identify and drive delivery transformation themes What we look for in a candidate
Education
JSS ACADEMY OF TECHNICAL EDUCATION, NOIDA
Diploma
2003 — 2006
Visvesvaraya Technological University
Bachelor of Engineering - BE
2006 — 2009
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