John Ard
Automotive Service Director | Bay Hyundai, Bay Lincoln & Bay Mitsubishi | Fixed Ops Leader | Driving Revenue Growth, Process Excellence, & Team Development
- Role
- Service Director at Chief Automotive Group, Llc
- Location
- Santa Rosa Beach, FL, US
- LinkedIn followers
- 500 followers
About John Ard
Results-driven Fixed Operations leader with over a decade of experience building high-performing service teams, driving revenue growth, and delivering exceptional customer experiences across multiple OEM brands.My career has progressed from Service Advisor to Service Manager and now Service Director, giving me a hands-on understanding of every level of the service drive. I’ve led operations in high-volume dealerships, consistently improving key metrics including RO count, labor sales, gross profit, and customer satisfaction.Today, as a Service Director, I focus on developing people, strengthening processes, and creating a culture of accountability and growth. I believe success in fixed operations comes from disciplined execution of proven processes, strong leadership, and a relentless commitment to both the customer and the team.I take pride in mentoring advisors and managers, building cohesive teams, and turning underperforming departments into profitable, process-driven operations. My leadership style is rooted in clarity, consistency, and leading from the front.Core strengths include:• Fixed Ops leadership & team development• Process implementation & performance management• Revenue growth & profitability improvement• Customer experience & retention strategies• Multi-brand dealership operationsI’m always focused on the next level—personally, professionally, and for the teams I lead.
Experience
Service Director
Jan 2026 — Present · Panama City, FL, US
Education
Jefferson State Community College
Automotive Engineering Technology/Technician
2010 — 2010
Erwin High School
K-12
2006 — 2006
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