John Alcock
IT Operations & Delivery Director, Cloud Migration, CI/CD, AI/ML. Empowering Teams & Designing Human-Centered Digital Solutions
- Role
- Senior Director Information Technology at Fello
- Location
- Charles Town, WV, US
- LinkedIn followers
- 500 followers
About John Alcock
As an IT Executive and Delivery Director, I lead enterprise scale initiatives that integrate AI/ML, cloud transformation (AWS, Azure, Google), and operational excellence frameworks like Lean, Agile, ITIL, and Six Sigma. My expertise spans IT service management, DevOps/FinOps, cybersecurity, and vendor partnerships delivering compliant, high-impact solutions aligned with HITRUST, SOC2, and ISO standards.What sets my leadership apart is a relentless focus on customer service excellence. I build agile, cross-functional teams that prioritize responsiveness, transparency, and measurable outcomes ensuring technology not only performs but serves people.I partner with mission-driven organizations to solve complex challenges, accelerate digital growth, and foster cultures of innovation. Let’s connect to explore how I can help turn your vision into scalable, human-centered impact.
Experience
Senior Director Information Technology
Jan 2026 — Present · US
Education
University of Johannesburg
Electrician, Electrical and Electronics Engineering
University of Johannesburg
Bachelor of Science - BS, Radio, Television, and Digital Communication
Skills
- Service-Level Agreements (Sla)
- IT Operations
- Stakeholder Management
- Outsourcing
- Information Technology
- Resource Management
- Sla
- Itil Certified
- Management
- IT Management
- Project Delivery
- Project Management Office (Pmo)
- IT Strategy
- Pmo
- Prince2
- IT Outsourcing
- Service Delivery
- Service Improvement
- Governance
- Service Management
- Service Desk
- Project Management
- Itil
- Managed Services
- Project Portfolio Management
- Transition Management
- Business Transformation
- IT Service Management
- Change Management
- Solution Architecture
- Data Center
- Incident Management
- Offshoring
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