John de Jesus
Technology support executive and accomplished team lead with 8 years of successful management experience.
- Role
- Information Technology Support Lead(Production Support Executive) at Tata Consultancy Services
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About John de Jesus
Technology support executive and accomplished team lead with 8 years of successful…
Experience
Information Technology Support Lead(Production Support Executive)
Jul 2020 — Present
Leads 6 offshore team members for Kaiser Permanente projects: Employer Broker Self Service and Membership Self Service ensuring uptime and performance quality at 100%.Manages production support using ServiceNow and resolves all incidents to minimize business impact.Validates over 100 application releases using Azure Kubernettes to ensure deployment and stability of IT services.Implements standard operating procedures for enhanced monitoring solutions with Dynatrace and Splunk to identify and solve problems of 3 applications.
Education
University of California, Irvine Division of Continuing Education
Coding Boot Camp / Mern Web Development , Web Page, Digital/Multimedia and Information Resources Design
2018 — 2018
Cerritos College
Paralegal, Law
2012 — 2014
Cerritos College
Transferred
2006 — 2009
UC Riverside
Bachelor of Science (B.S.), Anthropology
2009 — 2011
University of California, Riverside
Bachelor of Science - BS, Anthropology
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