John A.
Manager - Field Service Engineering - Emeai @Honeywell Aerospace
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WORK HISTORY
Manager - Field Service Engineering - Emeai @Honeywell Aerospace
GB
Lead a culturally diverse team of Field Service Engineers based across 10 countries in the EMEAI region, ensuring consistent delivery of technical support for Honeywell Aerospace\'s products.• Oversee coordination of customer support for airlines, MROs, OEMs and aircraft operators, maintaining high standards of responsiveness and service quality.• Foster collaboration with global teams and regional stakeholders to resolve complex technical issues and drive continuous improvement in product support. • Provide strategic direction and mentoring to the field service team, developing talent and encouraging knowledge sharing across varied cultural and operational contexts.• Monitor regional performance metrics, customer satisfaction and field issue trends to support executive reporting and data-informed decision-making.• Promote effective use of Honeywell’s MyAerospace tools and platforms, ensuring the team delivers a seamless digital support experience to customers. • Act as the primary regional liaison between customers and Honeywell’s engineering, quality and product management functions.
EDUCATION
Lufthansa Technical Training
Aircraft Maintenance Engineer's Licence, EASA B1.3
Sofema Aviation
Diploma, Quality & Safety Competence in an EASA - CAMO & AMO Environment
Defence College of Aeronautical Engineering - Royal Air Force
Advanced Modern Apprenticeship, Aircraft Engineering Maintenance
Defence College of Aeronautical Engineering - Royal Air Force
City & Guilds - National Vocational Qualification Level 3, Aircraft Engineering Maintenance
ABOUT JOHN A.
As Field Service Manager - EMEAI at Honeywell, I lead a team providing technical support to airlines, aircraft operators, MROs, and OEMs for Honeywell\'s aerospace products across the EMEAI region. We assist global customers by way of Honeywell\'s MyAerospace portal, ensuring timely and effective product support. We do this through collaboration with cross-functional teams to address customer needs and enhance product performance.With nearly 25 years of experience in aviation quality, engineering, aircraft maintenance and inspection. I am highly experienced and skilled in aircraft engines, aircraft structures, and aircraft mechanical systems. I am passionate about delivering high-quality service and ensuring the safety and efficiency of aircraft operations.
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