Joheb Kinikar
Group Manager – IT Operations & Service Delivery | Gen AI, Automation & ITSM | Global Delivery (135+ FTEs) | Customer Service | SLA & NPS Excellence | Oil & Gas, Telecom | Open to UAE
- Role
- Group Manager at HCLTech
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Joheb Kinikar
Senior IT Operations and Service Delivery leader with 19+ years of experience in the global outsourcing industry, managing large-scale, multi-location teams (up to 135 FTEs) across Customer Service, Technical Service Desks, and IT Infrastructure domains.Proven expertise in driving digital transformation through Gen AI initiatives, Chatbot implementation, automation, and process re-engineering, delivering measurable improvements in cost efficiency, productivity, SLA adherence, and customer satisfaction.Strong background in SLA management, ITSM, transition management, BCP, and operational governance, supported by Six Sigma Black Belt and PRINCE2 certifications. Recognized for building resilient teams, executing complex global transitions, and consistently improving NPS and service quality.Currently seeking Senior IT Operations / Service Delivery leadership roles in the UAE, where innovation, operational excellence, and scalable global delivery models are key business enablers.
Experience
Group Manager
Jan 2026 — Present · Nagpur, IN
Education
Shivaji University
BSc - Bachelor of Science, Computer Science
2000 — 2004
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