Joanna Haynes

About Joanna Haynes

Hello everyone! I am an accomplished professional with experience delivering leadership and setting a strategic vision for the development and execution of a diverse shared service portfolio while bringing change and continuous process improvement to ensure business transformation, operational excellence, and provide an ideal customer experience.Throughout my career, I have been recognized for the following:• Driving efficiencies in cross-functional Global Business Service processes.• Designing support models to increase compliance and risk due diligence while reducing procurement’s administrative invovlement. • Supporting internal and external Procure-to-Pay (P2P) stakeholders in North and Latin American markets along with a history of managing ~55k calls annually to serve 400+ suppliers. • Supporting the global deployment of Ariba by managing master data governance (MDG) tool and process as well as overseeing ERP systems across the expense management, invoicing, purchasing, and settlement process. • Spearheading training initiatives, improving end user experience through digital adoption and establishing SLAs and KPIs. I possess strong problem-solving, decision-making, and influencing skills with an ability to build trust-based relationships with critical business partners and senior management across businesses, vendors, and other stakeholders.I have had the pleasure to participate in the 2020 Merck and Duke University Business Partner Leadership program and the 2022 Merck and Cornell Women’s Leadership Program.

Experience

1. Ptp Source to Procure Director Global Process Owner

   SAS

   May 2023 — Present · Charlotte, NC, US

Education

• Pfeiffer University

  Master of Business Administration and Master of Science, Leadership and Organizational Change

  2007 — 2011

• Queens University of Charlotte

  Bachelor of Business Administration - BBA

Skills

• Program Management
• Leadership
• Sales
• Financial Analysis
• Human Resources
• Solution Selling
• Business Analysis
• Crm Integration
• Contract Management
• Salesforce.com
• Business Process Improvement
• Sharepoint
• Contract Negotiation
• Order Fulfillment
• Project Coordination
• Sales Management
• Erp
• Financial Reporting
• Process Improvement
• Sales Operations
• Pricing Strategy
• Pricing Analysis
• Customer Service
• Personnel Management
• Saas
• Microsoft Excel
• Price Forecasting
• Crm
• Team Building