Jon Hawkes
Customer Success Onboarding Lead @Happysignals Ltd
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WORK HISTORY
Customer Success Onboarding Lead @Happysignals Ltd
As the CS Onboarding Lead at HappySignals, I lead the strategy and execution of our onboarding programs to ensure every customer starts their ITXM journey with clarity, confidence, and happiness. My focus is on accelerating time-to-value, reducing friction and confusion, and laying the foundation for long-term success. I’ve built and scaled onboarding frameworks tailored to diverse customer segments—from SMBs to enterprise—ensuring each journey is aligned with customer objectives. I lead a talented team of onboarding specialists, fostering a culture of proactive support, continuous improvement, and customer advocacy. I collaborate cross-functionally with Sales, Product, and Support to create seamless handoffs and unified customer experiences. I act as a strategic advisor during onboarding, identifying early signals of risk and ensuring customers achieve meaningful outcomes from the start.My role sits at the intersection of customer experience, operational excellence, and strategic growth—and I’m passionate about turning onboarding into a competitive advantage. With a smile :)
EDUCATION
Anglia Ruskin University
New Media Production Technology, Animation, Interactive Technology, Video Graphics and Special Effects
SKILLS
ABOUT JON HAWKES
At HappySignals, my mission is simple: I\'m making \'more smiles, less time wasted\', a reality for our customers and partners. I work to ensure their success along the pathway of maturity with experience management, supporting and guiding them to deliver better service experiences, increase employee productivity, and achieve business outcomes.
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