Johannes C.
Technical Support Specialist @The Church of Jesus Christ of Latter-day Saints
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WORK HISTORY
Technical Support Specialist @The Church of Jesus Christ of Latter-day Saints
Salt Lake City, UT, US
Delivered tier-2 technical support for Seminary & Institute software products, responding to inquiries via support tickets, emails, phone calls, and community forums• Collaborated with product managers and software developers to communicate user feedback, report bugs, and suggest product improvements• Assisted end users in understanding and effectively using Seminary & Institute software applications• Created, reviewed, and maintained support content for the Seminary & Institute Support website to enhance user experience• Maintained professional communication and timely responses in a remote work environment, including participation in virtual meetings and occasional in-office collaboration• Learned and utilized software development processes and tracking systems to contribute to continuous product improvement
EDUCATION
Ibmec
Bachelor of Business Administration - BBA, Business Administration and Management, General
University of Missouri-Columbia
High School Diploma
Colégio Presbiteriano Mackenzie
Elementary School & High School
Ensign College
Bachelor of Applied Science - BASc, Cybersecurity
ABOUT JOHANNES C.
Aspiring Cybersecurity Analyst with hands-on experience in SIEM, network monitoring, and technical support across enterprise environments. Currently pursuing a Bachelor’s in Cybersecurity and holding multiple industry certifications. Interested in threat detection, risk assessment, and securing digital infrastructure. Seeking a part-time opportunity to contribute to cybersecurity initiatives.
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