Johann Cardentey
IT Support Associate @Insigneo
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WORK HISTORY
IT Support Associate @Insigneo
Miami, FL, US
Provide Level 2 and 3 technical support to internal users across multiple departments and remote offices- Manage user accounts, profiles, and secure access in line with IT policies and procedures- Configure and maintain VoIP systems and telecommunication equipment based on departmental needs- Troubleshoot hardware, software, and connectivity issues to ensure smooth daily operations- Maintain and upgrade computer hardware, recommending replacements for outdated systems- Support access management for NetX360 and other financial platforms, ensuring compliance and security- Coordinate with third-party vendors for on-site and remote IT service needs- Collaborate with IT leadership on resolving network, infrastructure, and remote access issues- Assist with system security, including multi-factor authentication, firewall configuration, and Office 365 tools- Document technical issues, solutions, and internal processes for knowledge base improvement
EDUCATION
Florida International University
Bachelor of Science - BS
ABOUT JOHANN CARDENTEY
Computer engineer who seeks challenging and rewarding work. Currently focused on known…
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