Johanna Rosauer

WORK HISTORY

EDUCATION

SKILLS

ABOUT JOHANNA ROSAUER

Hello! I’m Johanna \"We spend a lot time designing the bridge, but not enough time thinking about the people who are crossing it.\" — Prabhjot SinghSeamless experiences for people—it’s as simple as that.I’m currently a User Experience Designer at Summit Credit Union, supporting over members across an organization managing more than $7.6 billion in assets. Our mission to empower women and communities to build financial confidence and literacy directly shapes how I approach design.I work on the website to improve the end-to-end member experience—designing intuitive user interfaces and user experiences that are cohesive, accessible, and scalable. I focus on inclusive design and WCAG 2 accessibility compliance, while also managing and evolving our design system. I collaborate on cross-functional teams to align user needs with business goals, with a growing focus on service design and how internal processes shape the overall journey.As AI continues to influence and evolve, I leverage AI and generative AI as tools to enhance design—accelerating ideation and supporting research. I also create AI agents that reference trusted, specific content to ensure outputs are grounded in accurate, clean, and well-structured data. I prioritize ethical, human-centered use by promoting transparency, reducing bias, protecting user trust, and keeping experiences intuitive.My work spans: User Experience (UX) Design, User Interface (UI) Design, Interaction Design, Customer Experience, Product Design, Service Design, UX Research, Usability Testing, UX Writing, Design Systems, Accessibility (WCAG 2), AI-driven design, project management, and cross-functional collaboration. With experience in digital banking and financial services, I design for trust, clarity, and usability in complex internal systems.Connect with me — I’d love to talk shop!