Johanna L.

About Johanna L.

As the Director of Sales Operations at Lumeris, I focus on designing the operational backbone—the data, processes, and systems—that allows our go-to-market teams to execute with clarity and confidence. At a company dedicated to making healthcare more accessible, efficient, and affordable, ensuring our revenue engine runs smoothly isn\'t just about metrics; it\'s about enabling impact.My path here includes a previous chapter as an MD, a background that taught me how to architect reliable systems under pressure and, more importantly, to always keep the human outcome in sight. I carry that same dual focus into revenue operations: building robust, scalable frameworks in Salesforce and beyond, while ensuring they actually make life easier for the teams using them.I believe the best sales ops functions are silent enablers. They don’t just track performance—they unlock it. I’m here to listen, learn, and build alongside the talented team at Lumeris, and I’m genuinely excited to contribute to a mission that matters.(Always open to connecting with fellow problem-solvers, process optimists, and anyone who geeks out over a clean data dashboard.)

Experience

1. Director of Sales Operations

   Lumeris

   Dec 2025 — Present · Providence, RI, US

   As Director of Sales Operations at Lumeris, I architect the systems, processes, and insights that transform sales strategy into predictable revenue. I lead with a simple belief: great operations exist to empower people. By optimizing CRM platforms, refining sales enablement, and ensuring data integrity, my team and I build the foundation that allows revenue teams to focus on what they do best—building relationships and driving growth. Passionate about aligning sales, marketing, and technology to execute with clarity and scale.

Education

• Boston University

  Master's degree, Biology/Biological Sciences, General

  2009 — 2012

• Boston University

  Doctor of Medicine - MD Surgery

Skills

• Microsoft Excel
• Microsoft Powerpoint
• Microsoft Outlook
• Teaching
• Google Docs
• Time Management
• Leadership
• Research
• Marketing
• Data Entry
• Strategic Planning
• Nonprofit Organizations
• Social Media
• Microsoft Office
• Human Resources
• Microsoft Word
• Event Planning
• Community Outreach
• Community Development
• Customer Service
• Organizational Development
• Healthcare
• Team Building
• Management
• Board of Directors
• Training
• Google
• Small Business
• Teamwork
• Project Management
• Expense Management