Johanna Sanchez
Customer Experience Specialist @Aurora Payments
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WORK HISTORY
Customer Experience Specialist @Aurora Payments
Customer Experience Professional in the payment processing industry, dedicated to assisting merchants with seamless transactions, technical troubleshooting, and account management. At Aurora Payments, I provide expert support on: Payment Solutions – Credit/debit processing, ACH, POS systems, and gateway integrations. Issue Resolution – Troubleshooting transaction declines, funding delays, and chargeback disputes. Client Education – Clarifying processing fees, compliance (PCI-DSS), and fraud prevention. Multilingual Support – Fluent in Spanish and French, ensuring clear communication for diverse clients.I am Passionate about delivering efficient, empathetic service to help businesses optimize their payment systems.
EDUCATION
Nucamp Coding Bootcamp
Full Stack Web and Mobile App Developer, Computer Software Engineering
SheCodes
Certification, Front End Developer
Pima Medical Institute-Las Vegas
Associate's degree, Veterinary/Animal Health Technology/Technician and Veterinary Assistant
ABOUT JOHANNA SANCHEZ
Aspiring Front-End Developer & Project Manager | Passionate about User-Centric…
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