Johanna Hernandez
Client Relations Specialist @Poliform Americas
Signup · Get unlimited contacts
WORK HISTORY
Client Relations Specialist @Poliform Americas
New York, NY, US
Manage a portfolio of 50+ client accounts, serving as the trusted advisor to ensure onboarding success, product adoption, and long-term satisfaction- Maintain client health records and project updates in CRM systems to enable proactive engagement and stronger cross-functional alignment- Increase client satisfaction scores through timely communication, expectation management, and delivering solutions aligned with business needs- Partner with sales and operations teams to ensure accurate solutions and timely delivery, consistently meeting client expectations and driving renewals.
EDUCATION
Stony Brook University
Bachelor of Arts - BA, Psychology
ABOUT JOHANNA HERNANDEZ
Client-focused professional with experience in relationship management, onboarding, and communications. Skilled in scheduling, candidate/client experience management, and process optimization. Adept at building strong partnerships, analyzing performance metrics, and leveraging tech tools (ATS, LinkedIn) to support recruiting and hiring initiatives. Passionate about connecting people with opportunities and driving business success through strategic talent management.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.