Johanna Desbordes
Host Education Senior Manager - San Francisco Hq @Airbnb
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WORK HISTORY
Host Education Senior Manager - San Francisco Hq @Airbnb
San Francisco, CA, US
Vision, strategy, and management of a team of 5 talented people focused on empowering millions of Hosts for success. We design and run global programs such as- The Resource Center: offering more than 500+ articles and videos in 60+ languages- Host-to-host mentorship: connecting successful Hosts with Hosts willing to learn- Diversity and Inclusion learning experiencesToday, over 58% of Airbnb Hosts engage with our programs to master the art of hosting driving significant impact on the business- Decreasing Customer Support tickets- Increasing the number of Hosts getting their first booking- Increasing the number of bookings Hosts receive- Increasing trip quality- Increasing Host retention
EDUCATION
ESCAET
Bachelor's degree, Tourism and Travel Services Management
La Rochelle Business School of tourism
Master of Business Administration (MBA), Tourism and Travel Services Marketing Operations
ABOUT JOHANNA DESBORDES
I have a deep passion for hospitality and empowering people to create and grow their hospitality business. I\'ve been doing this at Airbnb for the past 10 years, helping millions of Hosts around the world to find a new path and financial freedom through hosting. I love helping people grow — whether in my team or Community — and have built expertise in Education and Learning Design.
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