Johann Dirker

Head of Corporate Services, North America & the Caribbean @TMF Group

Fort Lauderdale, FL, US
EMAILS
j••••••••@tmf-group.com
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Nov 2024 — Present

Head of Corporate Services, North America & the Caribbean @TMF Group

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US

EDUCATION

1995 — 1998

University of Pretoria

BCom, Accounting

SKILLS

AvayaTelecommunicationsPerformance ManagementCrmOutsourcing ManagementCall CentersBusiness DevelopmentWorkforce ManagementProcess ImprovementOutsourcingStrategyAccount ManagementCustomer RetentionCross-Functional Team LeadershipBusiness Process Outsourcing (Bpo)Business Process ImprovementForecastingLead GenerationVendor ManagementService DeliveryManagementIvrProgram ManagementLeadershipInbound MarketingOffshoringCustomer ExperienceContact CentersP&L ManagementCustomer Relationship Management (Crm)Project ManagementTeam LeadershipOperations ManagementTelemarketingTeam ManagementQuality AssuranceBpoMetricsCoachingCall Center

ABOUT JOHANN DIRKER

At the helm of TMF Group\'s Corporate Services in North America & The Caribbean, my mission is to propel operational excellence and foster strategic partnerships. Our team has been pivotal in enhancing client relations and optimizing service delivery across the globePreviously spearheading Global Complex Client Management, I cultivated a robust framework for customer satisfaction and team empowerment. We thrived on navigating cross-cultural corporate landscapes and consistently delivered above expectations. Aligning client objectives with high-margin operational strategies, we have secured TMF Group’s position as a leader in global compliance partnerships with Marquee organizations globally

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