Johan Lee
Customer Experience Analyst @Personio
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WORK HISTORY
Customer Experience Analyst @Personio
DE
Owner of one of the company’s most widely used dashboards, accessed by over 10% of the organization, including C-suite executives, with more than monthly views. Provides reporting on company revenue and net retention, with product-level insights and deep-dive analyses- Demonstrated strong attention to data quality and detail by identifying, investigating, and resolving data issues. Partnered with engineers to propose improvements while accounting for downstream impacts across reporting and decision-making. Early detection of a data issue that falsely indicated the company was missing targets and prevented data issue from scaling beyond an initial impact of under 10%- Demonstrated strong adaptability by successfully operating across diverse business domains—Customer Success, Growth, Revenue, and Education—while delivering consistent impact
EDUCATION
University of Auckland
Graduate Diploma in Commerce, Information Systems
University of Auckland
Bachelor of Fine Arts with Honours, Fine Arts
Auckland University of Technology
Graduate Diploma in Business, Marketing, E-Commerce
SKILLS
ABOUT JOHAN LEE
Experience Data Specialist working from ETL development to Data Product Management. Strong analytical skills, attention to detail and interpersonal communication abilities which have been honed through various work experiences. Creative, self-starter, committed and team player; highly organised and capable of handling multiple tasks simultaneously and able to learn quickly new concepts. With years of experience leading teams to successful deliveries.
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