Johan Dorner

About Johan Dorner

20+ years professional experience in the international MIS/IT services arena, focusing on…

Experience

1. Vice President, Global Customer Support and Learning

   Energy Exemplar

   Jul 2022 — Present

   Together with my fantastic Support and Learning team, helping the users of our industry leading Energy modeling and analytics platform, to predict future energy markets through sophisticated modeling that co-optimizes for all possibilities.Energy Exemplar is the market leader in the technology of optimization-based energy market and powersystems simulation. PLEXOS, our flagship technology platform, is the industry standard for analyzing energy markets, across the 62 countries that we serve around the world.Market participants use PLEXOS both to better understand the dynamics of the energy market, includingforecasting energy market prices and projection of long-term evolution of the technology mix, as well asanalyzing and optimizing their own portfolios, which ranges from developing better hedging strategies to making more informed capital investment decisions

Education

• University of Pretoria

  Bachelor of Science (BSc), Mathematics and Computer Science

  1983 — 1986

• University of Michigan - Stephen M. Ross School of Business

  Global Program for Management Development

  2016

Skills

• Project Management
• Staff Development
• Process Optimization
• Sap Erp
• Support Operations
• Customer Engagement
• Customer Success
• Service Management
• Support Center
• Application Support
• Process Design
• People Management
• Service-Level Agreements (Sla)
• Supply Chain Management
• Call Center Operations
• Customer Support
• Managed Services
• IT Service Management
• Account Management
• Customer Satisfaction
• Vendor Management