Johan Diego Karlsen
Global Revenue Operations Manager @Promon
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WORK HISTORY
Global Revenue Operations Manager @Promon
Oslo, NO
Responsible for the quality and accuracy in all operational elements of sales, including monitoring, analyzing and reporting on the status and effectiveness of the Sales Organization- Oversee that the pipeline quality in CRM is aligned with key activities for each stage of the sales process. Responsibility for CRM (setup, configuration, dashboards, training, etc.) and ensuring that CRM supports Sales effectiveness, data quality, and forecast accuracy- Monitoring the generation of leads in the CRM and interacting with Marketing team on the quality- Pipeline review to ensure that the opportunities are at the right stage according to the required key activities, and to follow up on any needed corrections. Making sure the sales processes are followed in relation to the organization’s methodology and KPI’s- Producing the relevant reports and dashboards, such as forecast reports, administering the co- selling of portfolio with external parties, and analyzing and reporting the effectiveness of sales incentives while providing input to recommended goal setting for all sales related roles- Analyzing sales and pipeline data to make sure internal stakeholders are well informed and can take correct actions.
EDUCATION
Røyken Videregående Skole
Automation Technician, Mechatronics, Robotics, and Automation Engineering
SKILLS
ABOUT JOHAN DIEGO KARLSEN
With over 16 years of work experience in various roles and industries, I am a versatile and adaptable professional with a passion for operations, process improvement, and data analysis. I have completed an apprenticeship in mechatronics engineering, which gives me a solid technical background and a problem-solving mindset. I currently work as the Global Revenue Operations Manager at Promon, a leading provider of mobile application security solutions.In my role, I am responsible for ensuring the quality and accuracy of all operational elements of sales, including monitoring, analyzing, and reporting on the status and effectiveness of the sales organization. I also oversee the pipeline quality in CRM, interact with the marketing team on the lead generation. I use my skills in Salesforce administration, ad hoc analysis, and communication to help internal stakeholders (Finance, Revenue, Sales, Marketing) make informed decisions and achieve their goals. I enjoy working with a diverse and collaborative team that shares my values of innovation, operational excellence, and customer satisfaction.
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