Johana Gutierrez
Customer Development Representative Ii @Infoblox
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WORK HISTORY
Customer Development Representative Ii @Infoblox
EDUCATION
UC Berkeley Extension
Integrated Marketing Communications
Community College of Allegheny County
Coursework, Political Science and Government
Universidad Santo Tomás
Bachelor of Arts - BA, Communication and Media Studies
Western Governors University
Bachelor's degree, Data Analytics
ABOUT JOHANA GUTIERREZ
Customer-Centric Enthusiast | Problem Solver | Data Analytics Customer Success Management:I bring over 3 years of Customer Success experience, successfully managing a $2M ARR portfolio at Odoo Inc. Consistently achieving revenue targets for contract renewals and upsells, even in challenging markets and customer landscapes, which has been the most challenging yet most rewarding highlight of my CSM journey. I proactively assess account health and provide strategic commercial advice. Sales and Business Development:In my 6+ years in different Sales and Admin support roles, I onboarded 100+ US retailers and worked with large retail brands like Burlington, Nordstrom, Marshalls, Mainstream Boutiques and more. I\'m proficient in CRM database management, B2B marketing and have a track record of enhancing customer retention. My approach is data-driven and customer-centric.🤖 Data Analytics:I started my B.S in Data Analytics, paving the way to leverage data insights for smarter decision-making and business growth. Interests:I\'m passionate about Data Analytics, AI, Cybersecurity and Marketing. Achievements- Achieve an 130% average of quota attainment for contract renewals and upsells- Onboarded 100+ retailers, leading to a 30% revenue increase- Implemented data-driven strategies that enhanced efficiency.
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