Joga Rt
Senior Director, India Operations | GCC Site Leader | Driving CX, Global Services & Scalable Operations | Ex-Intel, McAfee, GE Capital
- Role
- Sr Director, India Operations at Reputation
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Joga Rt
Experienced Delivery centre/GCC Site Leader with a demonstrated history of driving success in diverse industries such as SaaS, CX, Cybersecurity, Engineering, Product Management, Digital media, Outsourcing, Program Management, Customer Support, Customer Success, Professional Services, and IT.Key Competencies:Site Leadership: Guiding cross-functional teams to achieve operational excellence.Executing Strategy: Turning strategy into action for organizational growth.System and Team Integration: Streamlining systems and teams for optimal performance.People and Talent Management: Nurturing talent to drive operational success.SaaS Operations: Leveraging technology for operational excellence and scalability.Predictive Analytics: Transforming data into actionable insights for strategic planning.Service Delivery: Ensuring seamless service delivery exceeding customer expectations.Customer Success & Support: Fostering loyalty and growth through customer-centric initiatives.Program Management: Delivering projects on time and budget, focusing on quality.
Experience
Sr Director, India Operations
Oct 2019 — Present · Hyderabad, IN
Shape and execute the India site strategy, build cross-functional capabilities, and elevate performance across the Global Capability Centre (GCC) ecosystem.
Education
Indian School of Business
Leadership with AI , Integrated with Generative AI and Agentic AI
Indian Institute of Management, Lucknow
Chief Operating Officer(COO) programme, Business Administration, Management and Operations
Symbiosis Institute of Business Management, Pune
Executive MBA, Human Resources Management and Operations Management
2006 — 2008
Andhra University
Bachelor's degree, Mathematics,Physics and Electronics
2002 — 2005
Indian Institute of Management, Kozhikode
Management Development Program, Strategic Management
2019 — 2020
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