Joey Vendetti
- Role
- Senior Enterprise Customer Success Manager at Dutchie
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
Experience
Senior Enterprise Customer Success Manager
Mar 2021 — Present
Successfully managed, expanded, & renewed a book of 17 Enterprise accounts with 125% retention rate. •Leveraged relationship building skills to expand executive reach in the ever-changing cannabis industry; influenced large chains to transition from cash-only to accepting our alternative payments solutions and insurance options. •Represented Customer Success dept on Tiger Team focused on prioritizing feature requests & resolving bugs; delivered data driven insights on customer pain points to Dutchie executive leadership, influencing product roadmap. •Managed various projects focused on deprecating old product lines and influencing new product adoption. •Excellent performance with QBRs, conference attendance/execution, expansion identification, and other CSM tasks.
Education
San Jose State University
B.S, Business Administration (Marketing)
2006 — 2008
University of San Francisco
Master Certificate, Internet Marketing
2010 — 2011
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