Joey Vendetti

Role
Senior Enterprise Customer Success Manager at Dutchie
Location
Seattle, WA, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

Experience

  1. Senior Enterprise Customer Success Manager

    Dutchie

    Mar 2021 — Present

    Successfully managed, expanded, & renewed a book of 17 Enterprise accounts with 125% retention rate. •Leveraged relationship building skills to expand executive reach in the ever-changing cannabis industry; influenced large chains to transition from cash-only to accepting our alternative payments solutions and insurance options. •Represented Customer Success dept on Tiger Team focused on prioritizing feature requests & resolving bugs; delivered data driven insights on customer pain points to Dutchie executive leadership, influencing product roadmap. •Managed various projects focused on deprecating old product lines and influencing new product adoption. •Excellent performance with QBRs, conference attendance/execution, expansion identification, and other CSM tasks.

Education

  • San Jose State University

    B.S, Business Administration (Marketing)

    2006 — 2008

  • University of San Francisco

    Master Certificate, Internet Marketing

    2010 — 2011

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Joey Vendetti — Senior Enterprise Customer Success Manager at Dutchie in Seattle, WA, US | Unifers