Joe Shamir
Associate Vice President, Contact Centre as a Service (Ccaas) Technology Leader @TD
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WORK HISTORY
Associate Vice President, Contact Centre as a Service (Ccaas) Technology Leader @TD
Toronto, ON, CA
Accountable for the technical delivery of the CCaaS (Contact Centre As A Service) program, also known as Next Generation Contact Centre (NGCC) for the entire North American Customer Operations (NACO). Responsible for developing the overall strategic direction for the future state contact centre platforms, defining and implementing the integration between TD and the next generation Contact Centre platform and solution providers, ensuring successful delivery against the multi-year CCaaS roadmap, managing the strategic relationship with the solution provider and ensuring that TD is well positioned to transition into Day 2 operations as user groups are being migrated onto the new platform
EDUCATION
Technion - Israel Institute of Technology
Bsc
Big Data University
Big Data, Hadoop
Technion - Israel Institute of Technology
Practical Engineering
SKILLS
ABOUT JOE SHAMIR
A versatile, passionate and visionary leader who has developed a broad skill set through successfully practicing different leadership and technical roles in Information Technology, Projects management and Software Engineering domains for over 30 years – focusing on Financial Industry. Successfully delivering complex multi-million dollar programs, driving high quality and efficient solutions with great customer satisfaction. Act as a change agent. Passionately driving transformation within the organization via Technology, Processes and People. Possess strong and proven abilities driving and leading strategy and vision via successful relationship and network-building, passion, charisma and influence. Lead by example, define and pursue aggressive goals, drive innovation and execution excellence through people, technology and processes combined. Promote data driven decision-making, quality without compromise and on-time delivery. Provide coaching and mentoring, drive continuous improvement and agile approach that value calculated risk taking, out-of-the-box thinking and results orientation. Have an extensive practical experience interacting with clients and senior management in a matrix environment, presenting and driving ideas and programs, challenging the status-quo, resolving conflicting priorities, overcoming budget constraints and dealing with rapid direction changes.
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