Joey Lam

About Joey Lam

As a Senior Technical Program Manager at Microsoft, I lead strategic initiatives that bridge technical execution with business transformation. My primary focus is on driving the AI Experience Accelerator (AIEA) program, which empowers enterprise customers to identify high-value AI use cases, co-create actionable plans, and scale innovation across industries. By integrating insights from Microsoft programs, I help organizations confidently navigate their AI transformation journey. Leveraging expertise in artificial intelligence, program management, and Microsoft Azure, I facilitate cross-functional collaboration and deliver human-centered workshops to maximize impact. With a mission to accelerate AI adoption, I contribute to creating measurable value for enterprise customers while supporting their long-term innovation goals.

Experience

1. Senior Technical Program Manager

   Microsoft

   Aug 2025 — Present · Redmond, WA, US

   As a Senior Technical Program Manager, I lead strategic initiatives that bridge technical execution with business transformation. Most notably, I drive the AI Experience Accelerator (AIEA) program—a cohort-based, solution-agnostic engagement designed to accelerate AI adoption across industries. Through human-centered workshops and structured post-engagement touchpoints, AIEA empowers enterprise customers to identify high-value AI use cases, co-create actionable plans, and scale innovation across their organizations. By integrating insights from other Microsoft programs, I help customers navigate their AI transformation journey with clarity, confidence, and measurable impact. My work centers on enabling cross-functional collaboration, operationalizing research, and amplifying success stories that showcase the real-world value of AI

Education

• Stanford University

  D.School Bootcamp

  2017

• Pratt Institute

  M.Ps, Design Management

• University of Washington

  BFA, Visual Communication Design

Skills

• Business Development
• Design Management
• Experience Design
• Adobe Creative Suite
• Market Research
• Project Management
• Mandarin
• Design Thinking
• Marketing
• User Interface Design
• International Project Management
• Industrial Design
• Business Analysis
• User Scenarios
• Concept Development
• International Relations
• Automotive
• Persona
• Swot Analysis
• Qualitative Research
• User-Centered Design
• User Experience Design
• User Experience
• Chinese
• Strategic Planning
• Information Architecture
• Product Management
• Indesign
• Creative Direction
• Strategic Design
• Business Strategy
• Data Analysis
• Interaction Design
• Product Design
• Design Strategy
• User Research
• Agile Methodologies
• Business Design
• Design Research
• Service Design