Joey Medrano

About Joey Medrano

Hi folx! I’m Joey Medrano, Assistant Director of Campus Success at BetterMynd and my goal is to help teams and communities work better. Whether that’s expanding access to mental health and student support, building equity-centered partnerships, or figuring out why your SaaS renewals are struggling and flipping the script.I’ve led national client portfolios, mentored future Latino leaders, and built tools that don’t just track data, they tell stories. I’ve been recognized for boosting Upswing’s client retention from 79% to 94%, increasing product engagement by 86% at BetterMynd, and creating a helpdesk that’s helped over end-users across BetterMynd and ResourceX.My background blends public sector grit with startup scrappiness. I’ve worked with cities, colleges, and organizations running low on budget, resources, or time, and we still made it happen.If you\'re building something meaningful, especially something that helps people, I’d love to connect.

Experience

1. Assistant Director of Campus Success

   Bettermynd

   Jul 2023 — Present

   BetterMynd partners with colleges and universities to extend the impact of their counseling services through our flexible online services including individual therapy, psychiatry, and 24/7 crisis and support line.Our mission is rooted in the personal mental health journey of our founder, Cody Semrau, who experienced a mental health crisis as a college student and was inspired to help students like himself have greater access to stigma-free, individualized mental health care.Our team is guided by core values that reflect our dedication to student wellbeing and deep collaboration with our campus partners:Care DeeplyAssume the Best in Others and OurselvesDemonstrate OwnershipSeek Continuous GrowthRecognize and Respect our Differences

Education

• Sam Houston State University

  Bachelor of Arts (B.A.), Political Science and Government

  2012 — 2016

Skills

• Social Media
• Customer Service
• Social Networking
• Retail
• Merchandising
• Research
• Microsoft Excel
• Store Management
• Visual Merchandising
• Retail Sales
• Microsoft Office
• Project Management
• Time Management
• Leadership
• Team Building
• Sales
• Customer Satisfaction
• Customer Experience
• Quickbase
• Google Docs
• Google Drive
• Critical Thinking
• Data Entry
• Event Planning
• Public Speaking
• Marketing
• Dreamweaver
• Wordpress
• Troubleshooting
• Networking
• Powerpoint
• Microsoft Word
• Teamwork
• Communication
• Elementary Education
• Quic
• Outlook