Joey Rivera
Senior Director of Customer Care
- Role
- Senior Director of Customer Care at AvidXchange, Inc.
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Joey Rivera
Director of Support | Customer Experience LeaderExperienced and results-driven Director of Support with 8+ years in customer support and over 4 years in leadership roles. Proven expertise in building and refining support infrastructure, enhancing team performance, and delivering exceptional customer experiences. Adept at driving operational excellence through strategic planning, process improvement, and cross-functional collaboration.Passionate about empowering teams to excel, I bring a flexible leadership approach to meet diverse challenges and align with organizational goals. Committed to creating customer-first strategies while fostering a culture of accountability, growth, and innovation within support teams.Let me know if there are any other details you’d like to emphasize!
Experience
Senior Director of Customer Care
Mar 2025 — Present · Charlotte, NC, US
Education
Hillsborough Community College
Associate of Arts (A.A.), Business Administration and Management, General
2005 — 2007
Flagler College
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
2007 — 2009
Skills
- Microsoft Office
- Sales
- Inventory Management
- Inventory Control
- Coaching
- Time Management
- Marketing Strategy
- Teamwork
- Merchandising
- Social Media
- Offset Printing
- Customer Service
- Account Management
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.