Joey Munao

Assistant Vice President Technology Product Manager @Citibank

Responsible for executing against the roadmap to build new digital credit card account servicing journeys, and working with data to continually optimize the customer experienceDevelop relationships with the engineering organization to turn pain points into prioritized requirements and using usability studies, metrics and competitive analysis to understand the platform and business needs for the platformInnovate and seek out new solutionsContribute to the platform product portfolio and roadmapResponsible for working collaboratively with the engineering organization to monitor feature development by maintaining bug catalogs at the feature level, to review product demos against acceptance criteria and to monitor platform performanceResponsible for identifying and researching anomalous performance, operational risk, and reported defectsAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm\'s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.